U.S. Citizenship and Immigration Services has finally launched a new online form for individuals and their attorneys
to request an in-person appointment at their local field office without having to call the USCIS Contact Center.

This online appointment request form allows individuals or their legal representatives to request an in-person
appointment at a local Field Office only for:

USCIS warns that this is not a self-scheduling tool for appointments across the board; individuals
cannot schedule their own appointments with USCIS. For example, this tool cannot be used to checkin on a 
case that is taking too long, or to request an interview for the final adjudication of a pending case.

The USCIS Contact Center will review submitted forms and the availability of in-person appointments at a specific field office. 
Individuals may request a specific date and time for an in-person appointment, but USCIS cannot guarantee that the requested appointment date will be scheduled. USCIS will confirm and schedule the individual for an available in-person appointment date
and time.

USCIS states that this advancement is part of their effort to continue to "demonstrate our commitment to supporting the Executive Order on Transforming
Federal Customer Experience and Service Delivery to Rebuild Trust in Government by introducing new
initiatives in hopes of improving the customer experience."

The online appointment request form is expected to enhance the customer experience by collecting
required information upfront and potentially scheduling the requested appointment without any
further engagement with the USCIS Contact Center. The Contact Center may need to contact an
individual either by phone or email depending on the appointment reason and urgency, using the
reference number provided to them at the time the request was submitted.

Visit my.uscis.gov/appointment for more information on the online appointment request form.